Effective Date: May 18, 2026
At Bark Seat Driver (“Bark Seat Driver,” “we,” “our,” or “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and your rights regarding your information when using our website (barkseatdriver.com) and services.
By using our website, booking services, or accessing our client portal, you agree to the practices described in this Privacy Policy. We comply with all applicable federal and state privacy laws.
1. Information We Collect
Personal Information
When you submit a ride request, contact us, create a client portal account, or complete a payment, you may voluntarily provide:
- Full name
- Email address
- Phone number
- Pickup and drop-off addresses
- Pet information, including name, breed, age, temperament, medical information, allergies, and spay/neuter status
- Vaccination records (including proof of rabies, Bordetella, and distemper vaccines)
- Emergency contact information
- Veterinarian contact information
- Signed service waiver
- Payment information
Client Portal Data
If you use our client portal to schedule rides or manage your account, we may store your rider and pet details so you do not need to re-enter them for future bookings. This data may be saved locally on your device or within our portal system. For your security, do not access the client portal on shared or public devices.
Payment Information
Payments are securely processed through third-party payment processors (see Section 7). Bark Seat Driver does not store full credit card numbers or sensitive payment credentials on our servers.
Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on each page
- Date and time of access
- Referring websites
This information helps us improve website functionality and user experience.
2. How We Use Your Information
We use collected information to:
- Schedule and manage pet transportation services
- Communicate regarding bookings, status updates, and payments
- Provide customer support
- Send appointment confirmations and reminders
- Maintain safety and health records for transported pets
- Process payments and invoices
- Improve our website, services, and client portal
- Comply with legal obligations
3. Communication & Notifications
By submitting a booking request or using our services, you consent to receive communications related to your service, including:
- Booking confirmations and status updates
- Payment requests and receipts
- Schedule changes or updates
- Customer service communications
These communications may be sent via email, phone call, or text message.
4. Sharing of Information
We do not sell or rent your personal information.
We may share information only in the following limited circumstances:
- With trusted service providers necessary to operate our business (such as payment processors or website hosting providers)
- When required by law, legal process, or government request
- To protect the safety, rights, or property of Bark Seat Driver, our customers, or others
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately using the information in Section 12.
6. Cookies & Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences and client portal sessions
- Analyze website traffic and usage trends
You may disable cookies through your browser settings, though certain features of the website (including the client portal) may not function properly without them.
7. Third-Party Services
Our website and services may rely on or link to third-party platforms. We are not responsible for the privacy practices or content of those third parties. Third-party providers we use include:
- Square — payment processing
- Venmo — payment processing
- Apple Pay — payment processing
Each of these providers maintains its own privacy policy governing how your data is handled within their platforms. We encourage you to review those policies independently.
8. Children’s Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can promptly delete it.
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to the personal information we hold about you
- Request corrections to inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for non-essential communications
To make a request, please contact us using the information in Section 12 below. We will respond to verified requests within a reasonable timeframe.
10. Data Retention
We retain customer information only as long as reasonably necessary to:
- Provide and improve our services
- Maintain business and safety records
- Comply with legal obligations
- Resolve disputes and enforce agreements
When information is no longer needed for these purposes, we will securely delete or anonymize it.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy from time to time.
Your continued use of the website or our services after changes are posted constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:
Bark Seat Driver
Phone: (856) 436-1848
Email: barkseatdriver1@gmail.com
You may also reach us through the contact form on our website.